Our Promise To You!
your patronage is highly important to us, and we are greatly honored to be part of your legacy.
We are a pay it forward jewelry studio, and positive transparency is our core value. With us, you can expect to know exactly what we do, and how we do it. So please rest assured, and be truly confident that you are constantly in the know. We are always just a few clicks away, so please feel welcome to contact us at email@example.com if you have any questions or concerns. You will receive a response from us in 24 to 48 hours.
OUR 100% HAPPINESS GUARANTEE TO YOU
1 – RETURN AND REFUND
We understand that it may be difficult to judge if an item is a good fit when purchasing online. Therefore, we happily accept returns for refunds or exchanges within 7 days of you receiving the item. You will have to send the item back to us with tracking. However, some items do not qualify for a return, refund, or exchange. Please read our full refund policy.
1.1 – ITEMS DAMAGED IN SHIPPING
If any item arrives damaged during shipping, we will gladly replace the item. However, if it is a custom or one-of-a-kind item, we will repair it instead. For the repair to take place, you will have to send the item back to us with tracking. Your satisfaction and peace of mind are very important to us. If you have any questions or concerns, please feel free to email us at firstname.lastname@example.org.
WE RESPECT YOUR PRIVACY
1 – SALES AND CONTACT
Our main sales channels are e-commerce and arts and crafts events. Our primary way of communicating with you is through digital mediums. For example, we may connect with you via email and various social media platforms. From time to time, we may also send you some postcards and catalogs to your mailing address.
1.1 – HOW DO WE OBTAIN YOUR INFORMATION?
We acquire your first name and email when you opt-in to receive our newsletter or purchase from us. When you purchase from us, in addition to your name and email, we attain your mailing address and payment information in order to fulfill your order and to communicate.
1.2 – WHAT DO WE DO WITH YOUR INFORMATION?
We will never sell or loan your information. Your information will only be used to communicate with you, complete your transaction, and deliver the products you purchased from our store. We follow industry best practices to protect your information so that your information is not inappropriately misplaced, retrieved, or altered. Only if required by law, your information will be disclosed to the appropriate authority.
1.3 – MARKETING
You will always be provided with an opportunity to opt-out from our newsletter in the form of an unsubscribe link. MailChimp is the only email marketing platform we use. If you do not wish to be connected on social media platforms, you can always specify so according to the specific platforms. Please email us at email@example.com if you do not wish to receive any postcards and catalogs from us.
OUR LEGAL POLICY
We're required to write the legalese, but please do not hesitate to contact us at firstname.lastname@example.org if you have any questions or concerns! We will get back to you within 24 to 48 hours.